Delivery & Returns Information

Delivery & Postage

Our office hours are Monday to Friday 10am to 4pm. We are closed on Saturdays, Sundays and Bank Holidays. We endeavour to process all orders the same or next working day but at busy times or if we're away at an event we cannot guarantee this will be the case.

Any orders received on weekends or Bank Holidays or if we are away at an event will be processed on the next available working day. If you place an order whilst we are away at an event we will send you a courtesy email advising you of the date when your order will be processed. Orders received after mid-day Monday to Thursday will be processed the following day and any order received after mid-day on Fridays will be processed the following week.  We strive to dispatch all orders within 48 hours of receipt but cannot guarantee it, especially at busy times.

Beebaab Crafting Supplies is not responsible for any parcels which are lost or damaged by our chosen carrier once they have left our premises.  All lost or damaged parcel claims need to be taken up by you, the customer, direct with the carrier.  We will not issue refunds for items lost or damaged in transit.

All UK orders over £15 qualify for Free P&P.

We now ship to the UK, all EU countries, USA, Canada, Australia and New Zealand.  If you are anywhere else in the world please contact us for shipping details before placing an order. Shipping is calculated based on weight, size and destination.

If an item is oversized we reserve the right to charge additional shipping charges but we will contact you beforehand to confirm this.

All items are usually dispatched via Royal Mail although sometimes we will use a courier service depending upon the items purchased.

We will sometimes use recycled packaging materials to protect and ship your items, thereby helping the environment.

 

Returns

If you are not entirely satisfied with your purchase, we're here to help.

Before you send an item back you will need to contact us to obtain a returns number.

You then have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.

Refunds

We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Please note You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.  However, PayPal are offering to pay this cost for you, through something they call "Return shipping on us'; there are more details here.

If you have any questions on how to return your item to us, contact us.