Delivery & Returns Information

Delivery & Postage

Our office hours are Monday to Friday 10am to 4pm. We are closed on Saturdays, Sundays and Bank Holidays. We endeavour to process all orders the same or next working day but at busy times or if we're away at an event we cannot guarantee this will be the case.

Any orders received on weekends or Bank Holidays or if we are away at an event will be processed on the next available working day. If you place an order whilst we are away at an event we will send you a courtesy email advising you of the date when your order will be processed. Orders received after mid-day on Fridays will be processed the following week.

We now ship to the UK and all EU countries.  If you are anywhere else in the world please contact us for shipping details before placing an order.

All UK orders over £15 qualify for Free P&P.

We ship to all EU countries using a Tracked & Signed For service at a flat rate of £14.65.  Once your order is packed we will calculate the postage and if it is less than the flat rate please be assured that we will refund you the difference.  We feel this is the most straight forward approach at the moment.

All items are usually dispatched via Royal Mail although sometimes we will use a courier service depending upon the items purchased.

We will sometimes use recycled packaging materials to protect and ship your items, thereby helping the environment.

 

Returns

If you are not entirely satisfied with your purchase, we're here to help.

Before you send an item back you will need to contact us to obtain a returns number.

You then have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.

Refunds

We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Please note You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.  However, PayPal are offering to pay this cost for you, through something they call "Return shipping on us'; there are more details here.

If you have any questions on how to return your item to us, contact us.