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Delivery & Returns Information
Delivery & Postage
Our office hours for 'phone calls are Tuesday to Thursday 10am to 3pm and Friday 10am to 1pm. We are closed on Saturdays, Sundays and Bank Holidays.We strive to dispatch all orders within 3 days of receipt. Currently most orders are dispatched the same or next day but we cannot guarantee it, especially at busy times. If your order is urgent please contact us and we will try to get it sent out the same day.
Delivery starts from just £1 with all UK orders over £20 qualifying for free P&P.
All items are usually dispatched via Royal Mail although sometimes we will use a courier service depending upon the items purchased and their destination. We offer two standard UK postage options:
- Want it fast? - Royal Mail 1st Class (usually takes 1-2 working days from dispatch)
- No hurry? - Royal Mail 2nd Class Economy (usually takes 3-5 working days from dispatch)
Orders with a weight over 2kg are automatically shipped via a tracked courier service which generally takes approximately 3 days to arrive from date of dispatch. You will always be notified if we have used a courier service.
We ship to the UK, all EU countries, USA, Canada, Australia and New Zealand. If you are anywhere else in the world please contact us for shipping details before placing an order.
We do not ship to PO box addresses.
Unfortunately we cannot ship liquids such as paints and inks outside of the UK.
If an item is oversized we reserve the right to charge additional shipping charges but we will contact you beforehand to confirm this.
We will use recycled packaging materials as often as possible to protect and ship your items, thereby helping the environment.
We do not offer a dropship service. If you are a business and you place an order with us, the order will be shipped to your business address.
Non-arrival of order
Domestic orders can take up to 15 working days from dispatch to arrive. If at this point your order has still not arrived please contact us. We will not issue a refund or send out a replacement before this time has passed.Safe Place Requests
If you wish your parcel to be left in a safe place if you are not in when delivery is attempted, you can put this request in the "Comments with your order" section when placing your order. However, please note that we are not responsible for loss or damage which may occur as a result of items being left in your requested safe place.
Returns
If you are not entirely satisfied with your purchase, we're here to help. Please contact us in the first instance to discuss your concerns regarding a product you have received from us. For example, some items, such as bisque pieces, can have minor surface defects which can be easily remedied using fine grain sandpaper. These minor surface blemishes are not the result of a faulty or sub-standard product, but occur naturally in the manufacturing process. So it's always best to contact us for advice before deciding to return an item to us.
Before you send an item back you will need to contact us to notify us that you intend to do so.
You then have 30 days to return an item from the date you received it. To be eligible for a refund, the item must be unused and in the same condition that you received it. The item must be in the original packaging.
Refunds
We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment via PayPal.
Please note You will be responsible for paying for your own shipping costs for returning any items. Shipping costs are non-refundable on orders. However, PayPal do offer to pay this cost for you, through something they call "Return shipping on us'; there are more details here.
If you have any questions on how to return your item to us, please contact us via email at sales@beebaabcraftingsupplies.co.uk.