Delivery & Returns Information

Delivery & Postage

Our office hours are Tuesday to Friday 10am to 4pm. We are closed on Saturdays, Sundays and Bank Holidays.

Any orders received on weekends or Bank Holidays or if we are away at an event will be processed on the next available working day. If you place an order whilst we are away at an event we will send you a courtesy email advising you of the date when your order will be processed. Orders received before 3pm Tuesday to Friday will whenever possible be processed the same day. Any order received after 3pm Tuesday to Thursday will be processed the following day and after 3pm on Friday will be processed the following week.  We strive to dispatch all orders within 48 hours of receipt but cannot guarantee it, especially at busy times.

All UK orders over £25 qualify for Free P&P.

We ship to the UK, all EU countries, USA, Canada, Australia and New Zealand.  If you are anywhere else in the world please contact us for shipping details before placing an order.

If an item is oversized, such as the Sizzix Big Shot Foldaway, we reserve the right to charge additional shipping charges but we will contact you beforehand to confirm this.

All items are usually dispatched via Royal Mail although sometimes we will use a courier service depending upon the items purchased and their destination.

We will sometimes use recycled packaging materials to protect and ship your items, thereby helping the environment.

Please note: We DO NOT offer a dropship service. If you are a business and you place an order with us, the order will be shipped to your business address.

 

Returns

If you are not entirely satisfied with your purchase, we're here to help. Please contact us in the first instance to discuss your concerns regarding a product you have received from us. For example, some items, such as bisque pieces, can have minor surface defects which can be easily remedied using fine grain sandpaper. These minor surface blemishes are not the result of a faulty or sub-standard product, but occur naturally in the manufacturing process. So it's always best to contact us for advice before deciding to return an item to us.

Before you send an item back you will need to contact us to obtain a returns number.

You then have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.

Refunds

We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Please note You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.  However, PayPal are offering to pay this cost for you, through something they call "Return shipping on us'; there are more details here.

If you have any questions on how to return your item to us, contact us.