Delivery & Returns Information

Delivery & Postage

We have a variety of shipping methods available including Royal Mail and Hermes for UK orders.

UK shipping starts from £1.20 via Royal Mail 2nd Class service.

We offer free UK economy shipping on most thin dies, smaller stencils up to 8x8 inches and all stamps.

We reserve the right to request additional shipping payments for heavy or bulky orders.

All orders to mainland UK addresses over the value of £85 are shipped free of charge via a tracked service.

Overseas orders are shipped via Royal Mail Tracked and Signed service. Prices are based on the weight of the item(s) and include a nominal charge for packaging. Please note we are unable to ship any liquid-based products, such as paints, alcohol inks, varnishes or pastes, overseas due to Customs regulations.


Safe Place Requests

If you wish your parcel to be left in a safe place if you are not in when delivery is attempted, you can put this request in the "Comments with your order" section when placing your order. However, please note that we are not responsible for loss or damage which may occur as a result of items being left in your requested safe place.

 

Returns

If you are not entirely satisfied with your purchase, we're here to help. Please contact us in the first instance to discuss your concerns regarding a product you have received from us. For example, some items, such as bisque pieces, can have minor surface defects which can be easily remedied using fine grain sandpaper. These minor surface blemishes are not the result of a faulty or sub-standard product, but occur naturally in the manufacturing process. So it's always best to contact us for advice before deciding to return an item to us.

Before you send an item back you will need to contact us to notify us that you intend to do so.

You then have 30 days to return an item from the date you received it. To be eligible for a refund, the item must be unused and in the same condition that you received it.  The item must be in the original packaging.
 

Refunds

We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment via PayPal.

Please note You will be responsible for paying for your own shipping costs for returning any items. Shipping costs are non­-refundable on orders.  However, PayPal do offer to pay this cost for you, through something they call "Return shipping on us'; there are more details here.

If you have any questions on how to return your item to us, please contact us via email at sales@beebaabcraftingsupplies.co.uk.