Please ensure you provide a correct email address, your full postal address including post code, and ideally also a mobile 'phone number when placing your order. Without these details it may not be possible to process your order or provide you with updates on your order progress.
If you wish your parcel to be left in a safe place if you are not in when delivery is attempted, you can put this request in the "Comments with your order" section when placing your order. We will not add requests such as "leave in garden" or "put over fence". Please note that we are not responsible for loss or damage which may occur as a result of items being left in your requested safe place.
We are sorry but we do not ship outside of the UK.
In the unlikely event that you are not entirely satisfied with your purchase, or you just change your mind, we're here to help. Please contact us in the first instance to discuss your concerns regarding a product you have received from us.
Before you send an item back you will always need to contact us to notify us that you intend to do so.
You have a cooling off period of 14 days from the date you place your order, during which time you can cancel your order. However, if the goods have already been shipped, you will have to wait for the goods to arrive with you and then return them to us if they are still no longer required. Once you receive your order you have 14 days to return goods to us if they are no longer required. To be eligible for a refund, the item must be unused, unopened and in the same condition that you received it. The item must be in the original unopened packaging. We will refund you for the goods and the original shipping cost paid, but we will not refund you for the cost of returning the items to us. We cannot refund for items where packaging has been damaged.
If an item is faulty please contact us so we can either organise a replacement or a refund.
Our address for returns is:
2 Wensleydale Road
We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment via PayPal.
Please note: You will be responsible for paying for your own shipping costs for returning any items unless the items are faulty. If the returned items are faulty we will refund reasonable shipping costs eg Royal Mail 2nd class once we receive the items back. If you wish to use a tracked or signed for service for your own peace of mind we will only refund the non tracked costs. PayPal do offer to pay your return cost for you, through something they call "Return shipping on us'; there are more details here.
If you have any questions on how to return your item to us, please contact us via email at email@example.com.
Our telephone is unmanned but you can leave a message and we will endeavour to call you back if we can be of any help.
We currently do not take orders over the telephone. Please accept our apologies for any inconvenience this may cause.
We are online only and do not offer a collection service.