Delivery & Returns Information
Our telephone us unmanned but you can leave a message and we will endeavour to call you back if we can be of any help.
We currently do not take orders over the telephone. Please accept our apologies for any inconvenience this may cause.
We are online only and do not offer a collection service.
UK Delivery & Postage
We offer a simplified tiered shipping system which is based on the weight and size of your order.
Prices start at £1.50 with Royal Mail.
Items such as stamps and smaller stencils will mostly fall into the lowest shipping tier.
Items such as WOW! embossing powders, paints, varnishes, alcohol inks and 12x12 paper pads will start at £3.50 because of their dimensions taking them into Royal Mail's small parcel category.
We ship via Royal Mail 2nd Class Post for most items. Larger and heavier items will ship via courier.
Orders over 2kg weight are shipped via courier.
Royal Mail's estimate for 2nd class delivery is 2-3 days (not guaranteed) but can take much longer.
We use DHL 1-2 day Delivery for most courier shipments. The price for this service is £8.50 and is available for you to select if you require a fully tracked and faster delivery for your order. Once your order is packed it will be booked in for collection by DHL. Collection happens the following working day and your order should then be delivered within 2 days. We will provide you with tracking information for your shipment.
Free standard (Royal Mail 2nd class) shipping is available on orders over the value of £25.00.
A note about "Post by" dates
We order all of our postage online with Royal Mail. Royal Mail currently allows 7 days for goods to be shipped once postage has been purchased. This gives us a "post by" date, which is printed on the postage labels. However, please be assured that we do not hold onto parcels for 7 days before shipping them! As soon as they're ready to go, we ship! So when we send you an email notifying you that your order has been shipped, you can rest assured that it has been shipped, as in deposited with our local post office or collected by a courier, on the date we send you the email. We do not send shipping emails until orders have physically left our premises.
As the Royal Mail delivery timescale is only ever a best estimate and not guaranteed, please be aware that they do not consider a parcel to be lost before 10 days from latest estimated delivery date has passed, so 13 working days (excluding weekends and bank holidays) from the date your order ships. In our experience, all parcels arrive eventually, with some taking even longer than the 13 days. We would therefore ask for your patience in this regard. We cannot be held responsible for how long Royal Mail takes to deliver your order and we will strictly adhere to their guidelines in instances of delayed deliveries.
Due to Royal Mail's ongoing staffing and logistical difficulties as a result of the Covid-19 pandemic, we would ask that you please allow 3 weeks for your order to arrive after dispatch before contacting us.
Supplying accurate shipping and contact information
Please ensure you provide a correct email address, your full postal address including post code and ideally also a mobile 'phone number when placing your order as without these details it may not be possible to process your order or provide you with updates on your order progress.
Safe Place Requests
If you wish your parcel to be left in a safe place if you are not in when delivery is attempted, you can put this request in the "Comments with your order" section when placing your order. We will not add requests such as "leave in garden" or "put over fence". Please note that we are not responsible for loss or damage which may occur as a result of items being left in your requested safe place.
We are sorry but we do not ship outside of the UK.
In the unlikely event that you are not entirely satisfied with your purchase, or you just change your mind, we're here to help. Please contact us in the first instance to discuss your concerns regarding a product you have received from us.
Before you send an item back you will always need to contact us to notify us that you intend to do so.
You have a cooling off period of 14 days from the date you place your order, during which time you can cancel your order. However, if the goods have already been shipped, you will have to wait for the goods to arrive with you and then return them to us if they are still no longer required. Once you receive your order you have 14 days to return goods to us if they are no longer required. To be eligible for a refund, the item must be unused, unopened and in the same condition that you received it. The item must be in the original unopened packaging. We will refund you for the goods and the original shipping cost paid, but we will not refund you for the cost of returning the items to us. We cannot refund for items where packaging has been damaged.
If an item is faulty please contact us so we can either organise a replacement or a refund.
Our address for returns is:
2 Wensleydale Road
We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment via PayPal.
Please note: You will be responsible for paying for your own shipping costs for returning any items unless the items are faulty. If the returned items are faulty we will refund reasonable shipping costs eg Royal Mail 2nd class once we receive the items back. If you wish to use a tracked or signed for service for your own peace of mind we will only refund the non tracked costs. PayPal do offer to pay your return cost for you, through something they call "Return shipping on us'; there are more details here.
If you have any questions on how to return your item to us, please contact us via email at email@example.com.